Previously, all appointments which were booked online were paid for at the time of booking; this accounted for around 30% of all bookings. Appointments booked over the phone or in person at the Clinic could be paid for either at the time of booking or at the time of the appointment. 

For consistency, to help our team- we now request all appointments are paid for at the time of booking. 

If you prefer to not pay at the time of booking, please see the section below titled 'I don't want to pay so far in advance'.

We understand paying up to 3 months in advance isn't suitable for everyone. 

For this reason, we have developed an alternative option so the money doesn't leave your account straight away. 

Instead we will take payment details from you which will be securely stored by our third party payment provider, Stripe. These details will not be visible to anyone from the Clinic after submission, but can be used to take payment up to 7 working days ahead of your appointment. 

Specific terms and conditions are in place for your protection, and are available on request. 

Yes, absolutely!

If you usually book online, nothing has changed. 

For bookings made in person at the clinic or over the phone, we will still process this as normal and take payment from you at the time. See 'how can I make payment' for details. 

If we have your payment details on file, we can also take bookings via WhatsApp. 

In summary- there are 4 ways to make payment for your appointment. 

1. Online: at the time of making your booking through our website. 

2. At the reception desk: using the card machine. 

3. Over the phone: providing card details for an instant, one time only transaction.

4. Automatically ahead of each appointment: provide payment details once which will be securely kept on file. These payment details will be used to take payment up to 7 working days ahead of each appointment. 

Specific terms and conditions are in place for your protection, and are available on request.